Warranty Policy

At imza, we stand behind the quality of our products and offer a 100% guarantee on all suits, jackets, and coats for one year from the date of purchase. This warranty covers any manufacturing defects or issues with materials and workmanship.

Terms and Conditions:

1. Coverage:

This warranty applies to suits, jackets, and coats purchased directly from imza stores, authorized retailers, or our online store. It covers defects in materials or workmanship under normal use.

2. Exclusions:

The warranty does not cover damage caused by misuse, alterations, accidents, improper care, or normal wear and tear. It also excludes damage resulting from failure to follow care instructions or alterations made by unauthorized parties.

3. Proof of Purchase:

A valid proof of purchase, such as a receipt or order confirmation, is required to claim warranty service for purchases made both in-store and online.

4. Claims Process:

To initiate a warranty claim, please contact our customer service team at info@imzaeg.com or call +201141414345. Provide details of the issue, along with proof of purchase.

5. Resolution:

Upon verification of the warranty claim, imza will repair or replace the defective product at no cost. If the exact product is no longer available, a similar item of equal value will be provided.

6. Limitation of Liability:

imza's liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages arising from the use of our products.

7. Rights Reserved:

imza reserves the right to determine the validity of warranty claims and the appropriate course of action, including repair, replacement, or refund.

Contact Us

For any questions or concerns regarding our warranty policy, please contact our customer service team at info@imzaeg.com or call +201141414345. We are committed to ensuring your satisfaction and providing assistance with any warranty-related issues, whether from purchases made in our stores or online.